Refund terms and conditions
1. General Provisions
1.1. These Rules determine the procedure for refunding funds paid for the services of the Yaskrava doShkola Branch of the PZDO via the Internet using the LiqPay payment service.
1.2. Payment for services means the payer's full familiarization with and agreement with the terms of the Agreement on the Provision of Educational Services and these Rules.
2. Initial Enrollment Fee
2.1. A one-time initial enrollment fee is required to reserve a place and enroll the child in the institution.
2.2. The initial enrollment fee is used to cover organizational support for the educational process, preparation of the child's place, administrative expenses, and other operational costs of the institution.
2.3. The initial enrollment fee is not payment for educational services, is not credited toward future tuition or other payments, and is non-refundable regardless of:
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the actual period of the child's attendance at the institution;
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early termination of the agreement;
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the Client's decision to discontinue or decline the services.
3. Refund of Tuition Fees
3.1. Payment for educational services that have already been provided is non-refundable.
3.2. Tuition fees are not refundable in the following cases:
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the child's temporary absence from the institution, regardless of the reason;
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missed classes;
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withdrawal from the institution after the commencement of services;
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termination of the agreement during the adaptation month;
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termination of the agreement with respect to the child's final month of attendance.
3.3. If the agreement is terminated early at the Client's initiative, only advance payments for future prepaid periods are refundable, excluding one month's tuition (30 calendar days), calculated from the date the institution receives the Client's written notice of termination.
4. Cases Where Refunds May Be Issued
4.1. Refunds may be issued only in the following circumstances:
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an erroneous or duplicate payment;
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a technical error during payment processing;
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an overpayment;
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any other cases required by the laws of Ukraine.
5. Refund Procedure
5.1. To request a refund, the payer must submit an application including:
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the payer's full name;
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the child's full name;
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the date and amount of the payment;
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the reason for the refund request;
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proof of payment.
5.2. Refund requests will be reviewed within 10 business days.
5.3. If the refund request is approved, the refund will be made to the same bank account or payment card used for the original payment.
6. Final Provisions
6.1. By making a payment through LiqPay, the payer confirms that they have read, understood, and agreed to these Refund Policy Rules.
6.2. Any matters not governed by these Rules shall be governed by the Educational Services Agreement and the applicable laws of Ukraine.